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Case Studies

Some of Universal Access’ clients, current and completed works.

 

Failte Ireland

Accessible Tourism Destination Training for senior management.

Kerry County Council

  • Tourism for All Destination Training for all senior executive management
  • Carried out a detailed Pedestrian Street Route Audit of Killarney Town
  • Produced a Technical Gap Analysis Report from Killarney Town Audit
  • Developed a High-Level Destination Stakeholders Planning Team
  • Developed a detailed Destination Action Plan for Killarney

 

Dún Laoghaire Rathdown County Council

  • Tourism for All Destination Training for all senior executive management
  • Carried out a detailed Pedestrian Street Route Audit of Dún Laoghaire Town
  • Produced a Technical Gap Analysis Report from Dún Laoghaire Audit
Client Photo

Gleneagle Hotel

  • Trained senior management and operations staff on Disability Awareness, Equality and Inclusion Training.
  • Trained senior management and operations staff on Accessibility Awareness and Customer Service Training
  • Completed a “Quick Scan” Access Audit of the hotel’s website
  • Carried out a professional Access Audit of the hotel, facilities and services and produced a Gap Analysis Report
  • Developed an Accessibility Action Plan for the hotel
  • Developed a draft Access Policy specific to the hotel
  • Developed an Access Marketing Guide from the Access Audit results, specific to the hotel
  • Project managed the hotel through to being Awarded the World Tourism for All Quality Accreditation
Client Photo

Killarney Plaza Hotel

  • Trained senior management and operations staff on Disability Awareness, Equality and Inclusion Training
  • Trained senior management and operations staff on Accessibility Awareness and Customer Service Training
  • Completed a “quick scan” Access Audit of the hotel’s website
  • Carried out a professional Access Audit of the hotel, facilities and services and produced a Gap Analysis Report
  • Developed an Accessibility Action Plan for the hotel
  • Developed a draft Access Policy specific to the hotel
  • Developed a draft Access Marketing Guide from the Access Audit results, specific to the hotel
  • Currently project managing the hotel through the World Tourism for All Quality Seal Accreditation

Victoria House Hotel

  • Trained senior management and operations staff on Disability Awareness, Equality and Inclusion Training
  • Trained senior management and operations staff on Accessibility Awareness and Customer Service Training
  • Completed a “quick scan” Access Audit of the hotel’s website
  • Carried out a professional Access Audit of the hotel, facilities and services and produced a Gap Analysis Report
  • Developed an Accessibility Action Plan for the hotel
  • Developed a draft Access Policy specific to the hotel
  • Developed a draft Access Marketing Guide from the Access Audit results, specific to the hotel
  • Currently project managing the hotel through the World Tourism for All Quality Accreditation

 

Client Photo

The Brehon Hotel

  • Trained Senior management and Operations staff on Disability Awareness, Equality and Inclusion Training
  • Trained senior management and operations staff on Accessibility Awareness and Customer Service Training
  • Completed a “quick scan” Access Audit of the hotel’s website
  • Carried out a professional Access Audit of the hotel, facilities and services and produced a Gap Analysis Report
  • Developed an Accessibility Action Plan for the hotel
  • Developed a draft Access Policy specific to the hotel
  • Developed an Access Marketing Guide from the Access Audit results, specific to the hotel
  • Project managed the hotel through to being Awarded the World Tourism for All Quality Silver Accreditation
Client Photo

Killarney Avenue Hotel

  • Trained Senior management and Operations staff on Disability Awareness, Equality and Inclusion Training
  • Trained senior management and operations staff on Accessibility Awareness and Customer Service Training
  • Completed a “quick scan” Access Audit of the hotel’s website
  • Carried out a professional Access Audit of the hotel, facilities and services and produced a Gap Analysis Report
  • Developed an Accessibility Action Plan for the hotel
  • Developed a draft Access Policy specific to the hotel
  • Developed an Access Marketing Guide from the Access Audit results, specific to the hotel
  • Currently project managing the hotel through the World Tourism for All Quality Accreditation
Client Photo

Killarney Towers Hotel

  • Trained Senior management and Operations staff on Disability Awareness, Equality and Inclusion Training
  • Trained senior management and operations staff on Accessibility Awareness and Customer Service Training
  • Completed a “quick scan” Access Audit of the hotel’s website
  • Carried out a professional Access Audit of the hotel, facilities and services and produced a Gap Analysis Report
  • Developed an Accessibility Action Plan for the hotel
  • Developed a draft Access Policy specific to the hotel
  • Developed an Access Marketing Guide from the Access Audit results, specific to the hotel
  • Currently project managing the hotel through the World Tourism for All Quality Accreditation
Client Photo

The Park Place Apart Hotel

  • Trained Senior management and Operations staff on Disability Awareness, Equality and Inclusion Training
  • Trained senior management and operations staff on Accessibility Awareness and Customer Service Training
  • Completed a “quick scan” Access Audit of the hotel’s website
  • Carried out a professional Access Audit of the hotel, facilities and services and produced a Gap Analysis Report
  • Developed an Accessibility Action Plan for the hotel
  • Developed a draft Access Policy specific to the hotel
  • Developed an Access Marketing Guide from the Access Audit results, specific to the hotel
  • Currently project managing the hotel through the World Tourism for All Quality Accreditation
Client Photo

The Maritime Hotel

  • Trained Senior management and Operations staff on Disability Awareness, Equality and Inclusion Training
  • Trained senior management and operations staff on Accessibility Awareness and Customer Service Training
  • Completed a “quick scan” Access Audit of the hotel’s website
  • Carried out a professional Access Audit of the hotel, facilities and services and produced a Gap Analysis Report
  • Developed an Accessibility Action Plan for the hotel
  • Developed a draft Access Policy specific to the hotel
  • Developed an Access Marketing Guide from the Access Audit results, specific to the hotel
  • Project managed the hotel through to being Awarded the World Tourism for All Quality Silver Accreditation
Client Photo

Killarney Park Hotel

  • Trained senior management on Disability Awareness, Equality and Inclusion Training
  • Trained senior management and operations staff on Accessibility Awareness and Customer Service Training
  • Completed a “quick scan” Access Audit of the hotel’s website
  • Carried out a professional Access Audit of the hotel, facilities and services and produced a Gap Analysis Report
  • Currently developing an Accessibility Action Plan for the hotel
  • Currently developing a draft Access Policy specific to the hotel
  • Currently developing a draft Access Marketing Guide from the Access Audit results, specific to the hotel
  • Currently project managing the hotel through the World Tourism for All Quality Accreditation

Muckross Park Hotel

  • Trained senior management on Disability Awareness, Equality and Inclusion Training
  • Trained senior management and operations staff on Accessibility Awareness and Customer Service Training
  • Completed a “quick scan” Access Audit of the hotel’s website
  • Carried out a professional Access Audit of the hotel, facilities and services and produced a Gap Analysis Report
  • Currently developing an Accessibility Action Plan for the hotel
  • Currently developing a draft Access Policy specific to the hotel
  • Currently developing a draft Access Marketing Guide from the Access Audit results, specific to the hotel
  • Currently project managing the hotel through the World Tourism for All Quality Accreditation

 

Client Photo

Dromhall Hotel

  • Trained senior management on Disability Awareness, Equality and Inclusion Training
  • Trained senior management and operations staff on Accessibility Awareness and Customer Service Training
  • Completed a “quick scan” Access Audit of the hotel’s website
  • Carried out a professional Access Audit of the hotel, facilities and services and produced a Gap Analysis Report
  • Currently developing an Accessibility Action Plan for the hotel
  • Currently developing a draft Access Policy specific to the hotel
  • Currently developing a draft Access Marketing Guide from the Access Audit results, specific to the hotel
  • Currently project managing the hotel through the World Tourism for All Quality Accreditation

The Great Southern Hotel

  • Trained senior management on Disability Awareness, Equality and Inclusion Training
  • Trained senior management and operations staff on Accessibility Awareness and Customer Service Training

 

Client Photo

International Hotel

  • Trained senior management and operations staff on Disability Awareness, Equality and Inclusion Training
  • Trained senior management and operations staff on Accessibility Awareness and Customer Service Training

 

Killarney Chamber of Tourism & Commerce

  • Carried out a High-Level Scan Audit of Killarney Chamber’s website and produced a WCAG AA Gap Analysis Report

Some of our Memberships and Accreditations

W3C
ENAT
IITD
NSAI

Contact Details

41/42 High Street,
Killarney,
Co Kerry

Email: info@universalaccess.ie

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