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What we do


With an estimated population of 1.85 billion, people with disabilities together with their friends and family have a global spending power of $13. Unlocking this potential will have a transformative effect on economic growth for both public and private services.  Can people with disabilities access your business?

People with disabilities spend their money on an inclusive customer experience and accessible products and services. Businesses and brands seeking to maximize returns are focusing on disability inclusion as a core value and see it as an investment rather than a cost.

Our inclusive solutions supports revenue growth, increases prospective talent pool, improve the sustainability of businesses and mitigates the risk of litigation.  This allows businesses to get beyond regulatory requirements and focus on what matters most to their customers and employees, having an accessible, equitable, inclusive and sustainable business.

Universal Access confidently leads your business through every step of your Disability Inclusion journey, embedding systematic change and transforming your business to be inclusive for employees and customers.



Universal Access Disability and Age Inclusion Framework wheel with main pillar Leadership and Culture in the centre and ten other competency pillars surrounding it. The pillars are Awareness and Innovation, Built Environment, Products and Services, Policy and Organisation Development, Recruitment, Retention, Communication, Digital Accessibility, Procurement, Industry Specific, Measurement, Evaluation and Accountability

Business Disability Inclusion Framework

The Business Disability Inclusion Framework covers every functional area / department and is progressed through five different maturity levels: 
  1. Pledge – Commitment
  2. Bronze – Activate
  3. Silver – Impact
  4. Gold – Transform
  5. Platinum – Bet Practice

Each level has a roadmap of actions supported by resources and managed by an accessible technology platform.  This Framework delivers a holistic, measured and continuous improvement approach to disability inclusion.

The framework’s main objectives are to help organisations:

  • deliver person-centric customer experiences
  • deliver an accessible, inclusive recruitment and retention process
  • retain and increase market share
  • provide governance, risk management and compliance
  • deliver sustainability
  • enhance brand awareness
  • be an employer and customer service provider of choice
  • be recognised as a Disability Inclusive Business

Our Framework 





41/42 High Street,


Co Kerry


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