To deliver an inclusive experience for employees and customers with access needs it is vital that owners, managers and staff understand the concepts of accessibility and inclusion, so that they can ensure their facilities, services and information will satisfy the various requirements for everyone.
Universal Access delivers business owners and staff comprehensive training in Disability Awareness, Diversity, Equality and Inclusion, incorporating the principles of Universal Design.
Our full pack of official courseware has been developed by our Universal Access team of experts. The courseware relies on research of current international scientific and management studies along with the team’s knowledge and experience.
At the end of this course, learners will have acquired knowledge, skills and competencies to guide them. They will understand how to contribute as employees to the organisation’s inclusive practices regarding employment of people with disabilities and provision of equitable services for all customers in a whole of life approach.
This Disability Awareness, Diversity, Equality and Inclusion training programme developed by Universal Access is accredited by the Irish Institute of Training and Development.
Did you know:
- There are 200 million people with access barriers in Europe looking for accessible and inclusive businesses
- 72% of customers with impairments are more likely to visit new places if they feel welcomed by staff that give a high quality of service, cater to their needs and care about accessibility and inclusion.
- 86% of seniors make return visits, making them loyal customers
- A diverse culture within a business in retaining and employing people with disabilities and changing needs is key to your brand and business success.
The Disability Awareness Support Scheme supported by the Department of Employment Affairs and Social Protection provides funding so that private sector employers can buy in Disability Awareness Training.
Contact us for further Government support for Employers
Universal Access liaises with several government departments and semi-state agencies on an ongoing basis and we can introduce you to other state schemes, supports and resources that are free and will benefit your business.