By a business making themselves inclusive to all, there are huge, wide-ranging benefits to both the business and the consumer.
Universal Access deliver cost-effective consultancy services underpinned by the highest professional quality of service and international best practice for clients.
We deliver opportunities for increasing and retaining your market share and future-proofing assets.
The results speak for themselves.
Developing a business to be inclusive to all has shown immediate results like some of the following:
- After training staff and entering in to a development program, a hotel wins a conference contract for €250,000 on the back of their accessible tourism program immediately. This gave them a 900% ROI in that one business contract alone.
- Another hotel increases accessible rooms occupancy from 25% to 93 % in one year.
- In a restaurant, waiters achieve 12% more orders per server after having training and including accessible menus for all.
- Within one year, after an implementation of a inclusion awareness training program, an international hotel group increases its bed nights by 15,000+ more room bookings per year.
- A boutique hotel designs its website and booking engine to WCAG AA standard and increase their online bookings by 28% within the first year.
Universal Access implement a range of services guided by the principles of universal design and in line with international standards and national legislation.
Universal design is the design of products, services, environments, and IT to be usable by all people, to the greatest extent possible, without the need for adaptation or specialized design.
The intent of universal design is to simplify life for everyone.
Universal Access delivers this all-round inclusive approach by advising and access proofing the design of buildings, products, services, and IT through universal design principles. We make sure all people of all ages, sizes and abilities will be included in your business. By this approach your business is able to demonstrate that you understand people’s needs and give a world class quality service to all.
Universal Access implements the universal design principles as the solution for creating inclusive, comfortable, sustainable and safe environments, products and services for ALL.
In Europe only 9% out of 3 million tourism service providers are someway accessible and by 2020 due to the ageing population, there is another one and half million tourism services required just to meet demand.
Universal Access will show you how to improve your economic bottom line and position your business to attract a wider market. Seniors, families with small children and guests with disabilities, groups, conferences and events – you’ll retain your “regular” customers despite their changing needs through the ageing human life cycle.
The benefits don’t stop there. Developing an inclusive culture will give your business access to a new, wider pool of employee talent and allow you to retain employees if and when their personal needs change.
In a recent survey, 85% of business executives deemed inclusive leadership to be an effective means of improving performance and by embedding an inclusive culture and leadership within a business; they were 70% more likely to capture a new market inside 12 months.
Your business will be known as a leading inclusive service provider and inclusive employer which will increase your business brand value in the market.
There are also statutory national and international legislation requirements that your business must be compliant with.
By building accessibility and an inclusion program as part of your business culture, your business will become more sustainable. It will also reduce potential litigation and future proof your asset.
So, for your business, your employees, and your clients, being inclusive is a win, win, win.